FAQ

Frequently Asked Questions:

  1. What is Two Bridges Trading LLC?

    • Two Bridges Trading LLC is a wholesale beauty cosmetic company based in New York, NY. We specialize in providing high-quality beauty products to retailers, salons, and other businesses in the industry. Our product line includes makeup, skincare, haircare, and more.
  2. Who can I contact for sales?

    • You can contact Dylan Levin, our Sales Manager, at dylan@2bridgestrading.com for any sales related inquiries. He will be happy to assist you with any questions you have about our products, pricing, or available inventory.
  3. What is your physical address?

    • Our physical address is 70 W 37th St, New York, NY 10018. We are located in the heart of the city, making it easy for our customers to visit us and see our products in person.
  4. Do you have a return policy?

    • Yes, we do have a return policy. However, we only accept returns if the issue is determined to be our fault or if the product is not as described. This means that if the product is damaged or defective upon arrival, or if it is not the product that you ordered, we will be happy to offer a replacement or refund. In order to initiate a return, please reach out to our support or sales team within 7 days of receiving your order. We will then provide you with instructions on how to proceed. Please note that we do not accept returns or exchanges for products that have been opened or used. We value forming relationships with our customers, not just transactions, and our goal is to ensure your satisfaction.
  5. How do I contact customer support?

    • You can reach out to our sales team at twobridgestrading@gmail.com for any customer support related inquiries. They will be happy to assist you with any questions or concerns you may have. Our customer support team is available Sunday through Friday, 9am to 6pm EST, to help you with any issues you may have.